I recently had an issue with our own environment where any views created on the primary SCSM server were not visible by Service Desk staff. Also, any changes made to the current views were only visible on the primary Service Manager server. This brought me back to when another customer had this issue in the […]
Overview I’ve recently been able to resolve an on-going issue we have experienced since implementing Service Manager in our organisation. Initially we had 2012 R2, with multiple rollup updates and then upgraded to 2016, so the issue is not specific to a particular version. Throughout the day we were seeing spikes to 100% memory which
Overview I recently had an issue with SCSM whereby a customer had multiple user CIs that had an email address configured in Active Directory, however their Notification Endpoint (email address) field was not updating in the SCSM console. The end result was that the user wasn’t being sent workflow or subscription emails. After a lot
There have been a few instances where I needed to move a User CIs relationships to another. Specifically, moving over the items where they are the Affected User, Assigned To User, Config Item Owner, Created By User, Resolved By User and Closed By User. For example, in the past I have had to delete a